Gas and electricity emergencies

How can we help you with your emergency?

Gas and electricity emergencies

How can we help you with your emergency?

What do I do if I smell gas?

If you smell gas at home or on the street:

  1. Open doors and windows for ventilation
  2. Do not use matches or naked flames
  3. Do not use mobile phones
  4. If it is safe to do so, turn the gas off at the meter unless the meter is located in the cellar/basement
  5. If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually
  6. Call the National Gas Emergency Helpline: 0800 111 999

In case of emergencies



Something else? Give us a call

Phone

0345 60 70 372

MON - FRI | 09:00 TO 17:00



£50 for you and £50 for your friend

Refer a Friend to ESB Energy and you both get £50 free energy credit

Refer a Friend